Recently we got quite a few tickets/forum posts/mails from people complaining about issues they had with the CHM files for RadControls under Vista. There are two types of issues, but the cause is the same. It was that either people couldn’t view the CHM files at all (a.k.a. “Navigation Canceled” syndrome) or they could open the CHMs but had a JavaScript error for each page they try to access (a.k.a. “JavaScript permissions error” syndrome).

The typical answer was to send them to http://www.telerik.com/support/documentation/chm.aspx. It’s an old (well I’ve updated it today with the content of this post) but still ...

Hello,

It’s a great day for Telerik online help today. It was back in 2004 when we first published the online version of RadControls manuals. Since then we are always keeping the most current version of the documentation online. Naturally, as RadControls evolve in features and new suites one could expect the documentation improvements to follow them. Here I don’t mean the corrections and additions that we do on a daily basis, but rather a real revolution in the online help. That’s what we did today when we launched the first version of our Help Application.

As you might have ...

This blog post is targeted to people who are dealing with help files in MS Help 2 format (e.g.  MSDN and Visual Studio). I will show you how to group your help collections under a single node; particularly useful when you want to group several help files under the same root (e.g. your company name or product line see - http://www.telerik.com/support/documentation/ms-help-2.aspx). The suggested method will let you add/remove help collections to this root.

I never thought this was a good topic for a blog post until one of Telerik MVPs and friends, Stuart Hemming, asked me how we did it in Telerik.

Actually, I’m not inventing the ...

This post will show you how to create a CHM that will wrap other CHMs and show them in one place. We used this approach when we created the RadControls for WinForms documentation. We will use it for the new Prometheus documentation (coming with Q1 2008).

 

Prerequisites

FAR tool

Nothing more to add to what I said here

Project Wizard

HTML file – Well, it’s not mandatory to have a HTML file in the wrapper. I did it without such file when I created the WinForms wrapper.  However I recommend having such file. It would make your life easier. So create a simple HTML file; it ...

Hi,
It's always a pleasure to make an announcement for something new and good. Nowadays public Release Candidates, endless Beta periods, Alpha releases for software product don't surprise anyone. However, can you tell me how many companies provide you with documentation progress and public releases of future product documentation? We at Telerik decided to be pioneers in this area and give you the weekly builds for the documentation for WinForms controls. We would like to show you our vision for the manuals of the future WinForms release. As you can see there is a major rework of the manuals. We ...

Currently we’re migrating all our help projects to the new Innovasys HelpStudio (the software that we use for writing our documentation – www.innovasys.com). With the new HelpStudio we’ll introduce some ‘extras’ to the documentation as well:
• New fancy looking colorized code boxes will replace the old code blocks:

• The currently opened topic will be auto-located in the topics tree (yeah, I know that you wanted it for so long)
• Breadcrumbs (see the above)
• Some script optimizations should improve the help loading time (nobody asked for this but we did it anyway ? )
• Others ...

People ask us from time to time, why we don’t ship all RadControls for ASP.NET manuals in a single file as we do for the WinForms and ‘Prometheus’.

Contrary to WinForms and Prometheus where all controls are in a single assembly, the ASP.NET controls have separate assemblies and distributions for each control. Hence, the documentation is prepared for each control separately. Here is how the things look on my machine:

We have automated help build scripts that take care for building the documentation in all its forms (CHM, MS Help 2 and Online Help). It is possible, of course, to ...

Finally, it is official! It took the Society for Technical Communication (STC) several months to post this information on their site. I will take the opportunity and will [once again] proudly announce that the documentation of RadTreeView has won the Distinguished Technical Communication Award of the International Online Communication Competition of the Society for Technical Communication (STC).

I am very happy that RadTreeView’s documentation has been recognized by such an authority, such as STC, because it firmly confirms Telerik’s dedication to provide outstanding help files. This award is also a direct recognition of my work, being the Technical Documentation Manager at Telerik. I cannot describe the feeling of ...

Now and then we receive support tickets from people saying that their MSDN and VisualStudio help had disappeared after installing Telerik RadControls suite. Such an issue could be very frustrating, indeed. Much wiser man has said once in a book “DON’T PANIC”.  The solution is easy and quick to do. You only need to Repair your MSDN/VisualStudio installation. This will take about half an hour at most and won’t break your current application settings. You can repair the installation by using the Change option in Add/Remove programs dialog:

You’ll probably ask “Why don’t you fix this once and forever?”.

We suspect the main reason for this ...